Fox Pharma Support
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Recent activity by Fox Pharma Support-
Can I amend my order once placed?
If you need to cancel or amend your order, the team at Fox will try their best to assist. However, amends to orders that have already been processed may not be possible due to courier collection;...
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Can I cancel my order?
A minimum of 24 hours' notice is required for the cancellation of products or services required. Notification for instance, in person, via email or via telephone, or any other means will be accep...
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What is your returns policy?
Due to the nature of our business and products, we are unable to accept returns unless they are deemed: Faulty Incorrect Unfit for purpose If you receive a faulty, incorrect, or unfit-for-p...
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Do you offer a warranty service?
We don’t offer warranty service on any items, other than the OVEO Pen (exclusions apply). If you feel like your item was not fit for use, or you have deemed the product faulty, please contact our...
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How do I return an item?
We are unable to accept returns, unless deemed faulty or incorrect. Once products have left our supply chain, we are unable to assure products are of acceptable quality and have been stored as pe...
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I received the wrong item, what should I do?
Please emailsupport@foxpharma.co.ukas soon as you receive your goods. Please include your Fox Pharma order number, also attaching photos of the delivery you have received including the front of t...
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Which products are eligible for refunds?
We are unable to accept returns on any products, due to their nature, unless they are deemed: Faulty Incorrect Not fit for purpose
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How long will it take to get my refund?
Refunds are processed the same day; however, they can take up to 3-5 working days to reach your bank account depending on your bank provider.
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Payment
All major Credit/Debit Cards and BACS transfer are all acceptable methods of payment. Our Terms are payment in full prior to our products/ services being sent/carried out. FOX PHARMA do not sto...
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An item is missing from my order, what should I do?
Please emailsupport@foxpharma.co.ukas soon as you receive your goods with your Fox Pharma order number attaching photos of the delivery you have received including the front of the paper invoice ...